Privacy Policy

Effective Date: July 18, 2025

Last Updated: July 18, 2025

At Zylux.ae (“we”, “our”, or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at https://zylux.ae, in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. What Personal Data We Collect

We collect the following information when you browse, place an order, or contact us:

  • Identity Data: Full name, gender, date of birth (optional)
  • Contact Data: Email address, mobile number, billing/shipping address
  • Payment Data: Card details via secure payment gateway (we do not store card info)
  • Order History: Product purchases, shipping status
  • Technical Data: IP address, browser type, device information
  • Marketing Data: Preferences for receiving emails, WhatsApp messages, or SMS offers

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you regarding your purchase or inquiries
  • Improve website performance and user experience
  • Send marketing messages, if you opt in
  • Comply with UAE legal obligations

3. Consent

By using our website or providing your information, you consent to:

  • The collection and use of your personal data as outlined in this policy
  • Receiving marketing messages if opted in. You can unsubscribe anytime.

4. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your data with trusted third parties, including:

  • Payment processors, such as Visa, MasterCard, and Tabby
  • Courier and logistics partners, such as Aramex and DHL
  • Customer service platforms, such as WhatsApp Business
  • Government authorities if required by UAE law

All third parties are obligated to keep your information confidential and secure.

5. International Data Transfers

We primarily store data on servers located within the UAE or in secure international cloud services compliant with UAE regulations.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law.

7. Your Rights Under UAE Law

Under UAE’s PDPL, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your personal data
  • Withdraw consent to use your data, subject to legal limitations
  • Request deletion of your data, where applicable

To exercise any of these rights, please email us at zyluxofficial9@gmail.com.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable essential site features
  • Understand user behavior and improve our site
  • Deliver relevant ads on platforms like Meta and Google

You can manage cookie preferences through your browser settings.

9. Data Protection & Security

We implement industry-standard encryption, SSL, firewalls, and restricted access policies to protect your personal data.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Policy Updates

We may update this policy from time to time to reflect changes in law or business practices. The latest version will always be available on this page.

12. Contact Us

If you have any questions regarding this policy or how we handle your data, please contact:

Zylux LLC
📧 Email: zyluxofficial9@gmail.com
📍 Office 305, Al Fattan Tower, UAE