We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zyluxofficial9@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zyluxofficial9@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zyluxofficial9@gmail.com.

Return & Refund Policy

Effective Date: July 18, 2025
Last Updated: July 18, 2025

At Zylux.ae, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-Day Guaranteed Return Policy — simple, transparent, and hassle-free.

✅ Eligibility for Returns

You may return your product within 7 calendar days of receiving your order if:

  • The item is unused, unopened, and in its original packaging

  • It is in resalable condition (no damage, stains, wear, or alterations)

  • You provide a valid proof of purchase (order number or invoice)

❌ Items Not Eligible for Return

  • Items returned after the 7-day period

  • Products that have been used, opened, or damaged by the customer

  • Personal care items (e.g., cosmetics, undergarments, hygiene products)

  • Sale/clearance items marked as final sale

  • Gift cards or digital downloads (if applicable)

🔁 How to Request a Return

To initiate a return, please contact us at:

📧 Email: zyluxofficial9@gmail.com
📞 WhatsApp: +44 7446 169003
⏰ Support Hours: Sunday–Friday, 10 AM – 7 PM

Please include:

  • Your order number

  • The reason for return

  • Photos of the item (if damaged or defective)

💸 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

  • For Cash on Delivery orders, we will refund via bank transfer or store credit, depending on your preference.

🔄 Exchanges

We allow exchanges for the same item in case of:

  • Defect or damage during shipping

  • Wrong item shipped by us

Please reach out within 48 hours of receiving your package.

🚚 Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover return shipping.

  • For all other returns, the customer is responsible for return shipping costs.

⚠️ Important Notes

  • Please do not send your item back without receiving return instructions from our support team.

  • Items returned without authorization may not be processed.

📍 Contact Us

If you have any questions, feel free to reach out:

Zylux LLC
📧 Email: zyluxofficial9@gmail.com
📍 Office 305, Al Fattan Tower, United Arab Emirates