Terms of Service

 

Effective Date: July 18, 2025
Last Updated: July 18, 2025

Welcome to Zylux.ae, operated by Zylux LLC (“we”, “our”, or “us”). These Terms of Service govern your use of our website https://zylux.ae and the purchase of products from our platform.

By accessing or using our website, you agree to be bound by the following terms. Please read them carefully before placing an order or browsing the site.

1. Use of the Website

You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

You agree not to misuse the website in any way, including:

  • Using bots or scripts to crawl or extract content

  • Transmitting viruses or malicious code

  • Violating UAE laws or intellectual property rights

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not warrant that all information is 100% error-free.

We reserve the right to:

  • Correct any errors or inaccuracies

  • Change product pricing or availability at any time without notice

3. Orders & Payments

By placing an order, you confirm:

  • All billing and shipping details are accurate

  • You are authorized to use the provided payment method

We accept payments via secure third-party gateways (e.g., credit/debit cards, Tabby, Apple Pay, or cash on delivery).

We reserve the right to cancel any order due to suspected fraud, payment failure, or stock issues.

4. Shipping & Delivery

Orders are typically delivered within 1–4 business days across the UAE. Please review our Shipping Policy for full details.

5. Returns & Refunds

We offer returns or exchanges on eligible items within 7 days of delivery, subject to inspection.
Items must be unused, unopened, and in original packaging. Certain items (e.g., personal care or hygiene products) may be non-returnable.

View our Refund Policy for complete terms.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

7. Intellectual Property

All content on this website — including images, logos, product designs, videos, and text — is the property of Zylux.ae and protected by UAE and international copyright laws.

You may not reproduce, copy, or use our content without written permission.

8. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their content, privacy practices, or terms.

9. Limitation of Liability

To the fullest extent permitted by UAE law, Zylux.ae is not liable for:

  • Indirect or consequential losses

  • Delays beyond our control

  • Inaccuracies in third-party services

10. Governing Law

These Terms are governed by and construed under the laws of the United Arab Emirates. Any disputes shall be resolved under the jurisdiction of the UAE courts.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. The updated version will be posted on this page with a revised date.

12. Contact Us

If you have any questions about these Terms, please reach out to us:

📧 Email: zyluxofficial9@gmail.com
📍 Office 305, Al Fattan Tower, UAE