Terms & Conditions


Effective Date: July 18, 2025

Last Updated: July 18, 2025

Welcome to Zylux.ae, operated by Zylux LLC ("we", "our", or "us"). These Terms of Service govern your use of our website https://zylux.ae and the purchase of products from our platform.

By accessing or using our website, you agree to be bound by the following terms. Please read them carefully before placing an order or browsing the site.

1. Use of the Website

You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

You agree not to misuse the website in any way, including:

  • Using bots or scripts to crawl or extract website content.
  • Transmitting viruses, malware, or malicious code.
  • Violating UAE laws or intellectual property rights.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Product Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is completely error-free.

We reserve the right to:

  • Correct errors, inaccuracies, or omissions.
  • Change product pricing or availability at any time without prior notice.

3. Orders & Payments

By placing an order, you confirm that:

  • All billing and shipping information provided is accurate.
  • You are authorized to use the selected payment method.

We accept secure payments through trusted third-party payment providers, including:

  • Credit and Debit Cards
  • Tabby
  • Apple Pay
  • Cash on Delivery (where available)

We reserve the right to cancel any order due to suspected fraud, payment failure, pricing errors, or product unavailability.

4. Shipping & Delivery

Orders are typically delivered within 1–4 business days across the United Arab Emirates. Please review our Shipping Policy for complete delivery information.

5. Returns & Refunds

We offer returns or exchanges on eligible items within 7 days of delivery, subject to inspection.

Returned items must be:

  • Unused and unopened
  • In their original packaging
  • Accompanied by proof of purchase

Certain products, including personal care and hygiene items, may not be eligible for return. Please review our Return & Refund Policy for complete details.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Intellectual Property

All content available on this website, including images, logos, product designs, videos, graphics, text, and other materials, is the property of Zylux.ae and is protected under UAE and international copyright laws.

You may not reproduce, distribute, copy, modify, or use any website content without our prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or terms of use.

9. Limitation of Liability

To the fullest extent permitted by UAE law, Zylux.ae shall not be liable for:

  • Indirect, incidental, or consequential damages.
  • Delivery delays beyond our reasonable control.
  • Errors or inaccuracies caused by third-party services.

10. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the UAE courts.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on this page, along with the updated revision date.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Zylux LLC
📧 Email: zyluxofficial9@gmail.com
📍 Office 305, Al Fattan Tower, United Arab Emirates